Refund Policy

At voristalunit, we stand behind our finance control platform and are committed to your satisfaction. We understand that financial tools need to meet your specific needs, and we've designed our refund policy to be fair, transparent, and customer-focused.

Our refund policy covers various scenarios and subscription types, ensuring you have peace of mind when investing in your financial management journey with voristalunit.

To qualify for a refund, your request must meet the following criteria:

• Refund request submitted within 30 days of initial purchase or subscription activation
• Account holder must be the original purchaser or authorized representative
• Detailed reason for refund request must be provided
• No excessive usage or abuse of platform features during the refund period
• Compliance with our Terms of Service throughout the subscription period

We also consider partial refunds for annual subscriptions where customers have experienced significant service interruptions or if there have been substantial changes to our service that materially affect your usage.

Requesting a refund is straightforward. Follow these simple steps:

We aim to make the refund process as smooth as possible. Our customer service team is trained to handle refund requests efficiently and with empathy for your situation.

Refund processing times vary depending on your original payment method:

All refunds are processed in the same currency as your original payment. For international payments, exchange rates at the time of refund processing may apply, and your bank may charge additional fees.

We understand that sometimes exceptional circumstances arise. We consider refunds beyond our standard 30-day policy in the following situations:

• Extended platform outages that significantly impact your ability to use our services
• Major changes to our service that materially reduce functionality you were expecting
• Documented technical issues on our end that prevent normal platform usage
• Billing errors or duplicate charges
• Medical emergencies or other personal circumstances (reviewed case-by-case)

Each special circumstance is reviewed individually by our customer service team. We believe in treating our customers fairly and will work with you to find a reasonable solution.

Once your refund is processed, the following actions will be taken:

• Your premium subscription will be immediately canceled
• Access to premium features will be revoked
• Your account will revert to our free tier (if applicable)
• All data and settings will be preserved for 90 days in case you decide to resubscribe
• You'll receive a confirmation email with refund details

You're welcome to resubscribe at any time in the future. Your previous account data and settings will be restored if you resubscribe within 90 days of your refund.